Terms and Conditions

Booking Policy

To secure your place on a 6 week block of classes you must make payment via the websites booking system. New patients are required to complete a health screening assessment over the telephone with the instructor before the block of classes start. If you are a returning customer payment is required in the final week of the current block of classes to secure your place.

Cancellation Policy

If a block booking is cancelled by a class participant with more than 7 days notice prior to the date of the first class, then payment will be refunded. Please note that all cancellations are subject to a 20% admin fee. Refunds can not be made for missed individual classes. Class plans can be sent to catch up at home upon request. If a class has to be cancelled by the instructor if possible at least 24 hours notice will be given and an extra class will be offered at the end of the block.

Coronavirus Policy

If you are showing signs of Coronavirus please take a home test before attending the class. If the test is positive please do not attend the class. Refunds can not be made for missed individual classes. Class plans can be sent to catch up at home upon request.

Physiotherapy Advice

Pilates exercise advice can be offered during the class as a professional Physiotherapist and Pilates Instructor. For further advice on a specific problem or condition a full 1:1 assessment can be arranged.

Consent

Upon purchasing a block of classes you are agreeing to the policy terms. Before starting your first class you are required to sign a consent form agreeing to the rules and regulations of the class, releasing the company of all liability regarding any injury to self or child and any loss of damage to personal property.